Neither is “better”—they serve different purposes. Synchronous (video) is ideal for complex cases and building patient relationships. Asynchronous (photo) is better for triage, efficiency, and lead generation. Most practices benefit from offering both.

It depends on your state and the insurance plan. Synchronous (video) consultations are more commonly reimbursable than asynchronous. Many states expanded teledentistry coverage during COVID and have maintained those policies. Always check your state dental board and specific payer guidelines.

For many situations, yes. Guided photo capture ensures clinically useful images. For triage, screening, follow-ups, and simple concerns, asynchronous care is often more efficient than scheduling a video call. The key is using it appropriately—not for diagnosing complex conditions alone.

Preferences vary by patient and situation. Younger patients often prefer the convenience of async submissions, while older patients or those with complex concerns tend to prefer the personal connection of video consultations. Offering both provides flexibility and better patient satisfaction.

The best approach is to let patients self-select. With DentuluPro’s Website Widget, patients can choose based on their needs. Urgent or complex issues typically lead to video calls, while quick questions or concerns work well with photo submissions. You can also guide patients—if a photo consultation reveals complexity, recommend upgrading to a video visit.